Limited Warranty
At Pierre Graham, jewelry should not only look beautiful but also last. That’s why we’re proud to introduce our 12-Month Limited Warranty. We promise that every piece you purchase is designed with durability, quality, and care in mind.
Why We’re Offering This Warranty
Jewelry is personal, and it holds meaning, memories, and style. We want you to feel confident when choosing Pierre Graham, knowing that your investment in plated jewelry is protected. Our 12-month coverage is designed to give you peace of mind, whether you’re wearing your pieces daily or saving them for special occasions.
What’s Covered
Our warranty protects against manufacturing defects in material or workmanship under regular use. This includes:
- Issues with clasps or closures
- Problems with chain links or settings
- Plating that shows irregular wear outside of normal conditions
If you experience any of these within 12 months of your purchase, we’ll repair or replace your item at no additional cost.
What’s Not Covered
While our pieces are designed for longevity, jewelry does need care. The warranty does not cover:
- Normal wear and tear (like minor scratches)
- Damage caused by improper use, storage, or cleaning
- Lost items or theft
- Custom modifications made after purchase
We encourage following our Jewelry Care Guide to keep your pieces shining at their best.
How to Make a Warranty Claim
Making a claim is simple:
- Email us at pierregrahamjewelry@gmail.com with your order number and a description of the issue.
- Attach clear photos of the piece.
- Our team will review your claim and guide you through the following steps.
Our Commitment to You
This warranty isn’t just about fixing problems; it’s about showing our confidence in the craftsmanship of Pierre Graham jewelry. We want every customer to know they’re covered and cared for when they shop with us.
With our 12-Month Limited Warranty, you can feel even more assured that your jewelry was built to last, just like the memories you create while wearing it.